At Amar Shoishob, customer satisfaction is our priority. We are committed to delivering quality products while maintaining strict quality control and product safety standards.
Please read our Return & Refund Policy carefully before making a purchase.
Return Policy
Due to the nature of our products and our commitment to providing brand-new and premium-quality items, products are generally non-returnable once delivered, except under the following conditions:
The product received is defective or damaged.
The wrong product was delivered.
Conditions for Return
To qualify for a return or refund under the approved exceptions, the following conditions must be met:
1. Return Request Timeframe
The return request must be submitted within 3 days of receiving the product.
2. Product Condition
The item must be:
Unused and unwashed
In original condition and packaging
With all tags, accessories, and labels attached
Products that show signs of use, damage, or missing packaging may not be eligible for return or refund.
3. Verification Process
Customers must provide clear images or video evidence showing the defect, damage, or incorrect item when contacting our support team.
Refund Processing
Once your return request has been reviewed and approved:
Refunds will be processed within 5–7 working days.
Refund payments will be sent securely through:
bKash
Nagad
Rocket
Bank Transfer
Refund timing may vary depending on the payment provider.
Product Exchanges
We may offer product exchanges for defective or incorrect items based on current stock availability.
If the requested replacement item is unavailable, a refund may be provided instead.
Delivery Charges & Fees
Original delivery charges are non-refundable.
If the issue occurred due to our mistake (wrong or defective item), Amar Shoishob will bear the return shipping cost.
For other approved exceptions, customers are responsible for return delivery charges.
We do not charge any hidden restocking or processing fees.
Non-Returnable Situations
Returns or refunds may not be accepted if:
The request is made after the allowed return period.
The item has been used, washed, or damaged by the customer.
The product is returned without original packaging or tags.
The customer changes their mind after receiving the product (unless otherwise approved).
Contact Us
If you need assistance regarding returns, refunds, or exchanges, please contact us:
Business Name: Amar Shoishob
🌐 Website: www.amarshoishob.xyz
📞 Phone: 01322-047560
📧 Email: zayanmartbd1@gmail.com